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Masjid an-Nabawi in Madinah

Help centre

Frequently asked questions

Answers to the questions our clients ask most about Umrah, Hajj, visas, tickets, hotels and payments.

Booking & payments

Which services do you provide?

Hajj and Umrah packages, Umrah visas, visit and study visas, air tickets, hotel bookings, transport, ziyarat and tour packages worldwide.

How do I make a booking?

Send your passport copy, travel date, departure city and number of travellers on WhatsApp. Our team confirms the options and the advance needed.

Do I have to pay an advance?

Yes, a fixed advance confirms the booking. The balance is paid before departure, by the date we give you.

How can I pay, and will I get a receipt?

By bank transfer, online transfer or other company-approved methods to our official company account. Every payment gets a receipt.

Can I visit your office?

Yes. Our office is in DHA Rahbar, Lahore (Office #5, Ch. Hassan Gujjar Market, Defence Road, Muhafiz Town Phase 2). Please message us before visiting.

Will I get my tickets and vouchers on WhatsApp?

Yes. Tickets, vouchers and other documents can be sent on WhatsApp or by email, with full instructions before you travel.

What is the price of an Umrah package?

The price depends on your travel date, hotel, airline and number of nights. Send us your departure date and the number of travellers and we will share the best current options.

What is included in an Umrah package?

Usually the visa, air ticket, hotels and transport, plus any other services in the package you choose.

Which documents are needed for Umrah?

Normally a passport valid for at least 6 months, a photograph and the other documents we list for you. A polio vaccination certificate is required where applicable, and we guide you on it.

Can I get only the Umrah visa?

Yes, where current Saudi policy allows, we can arrange the Umrah visa on its own.

Do you arrange family and group Umrah?

Yes. We arrange family Umrah, group Umrah and private Umrah on your own dates, subject to availability.

How do I book?

Send your name, passport copy, expected departure date, departure city and number of travellers. Our team will send you the best package and price.

How do I register for Hajj?

After you submit the required documents, registration is completed according to the current rules. We guide you through every step.

Which documents are needed for Hajj?

Usually a valid passport, CNIC, photographs and related documents. We will give you the complete list.

Are meals included?

It depends on the package you choose. We share the full details of every package before booking.

Is there a group leader during Hajj?

Group packages have responsible representatives with the group for guidance.

How can I get current Hajj packages and prices?

Send us your name, contact number and expected month of travel. Our team will send you the current packages, prices and availability.

Do you arrange Iraq ziyarat?

Yes, we offer packages for the holy sites of Iraq, including Najaf and Karbala according to the selected programme.

Is a separate visa needed for ziyarat?

That depends on the visa policy of the country. We give you full guidance.

Are hotels and meals included?

Accommodation is included according to the package. Meals depend on the package; full details are given at booking.

Can you guarantee a visa?

No. The visa decision is made by the embassy or immigration authority, so no agency can guarantee it. We help you prepare a complete, accurate application.

Which documents are needed?

They vary by country and visa type. We give you a complete checklist, for example passport, bank statements, invitation letter or employment documents.

How long does processing take?

It depends on the country and visa type. We tell you the current expected time when you apply.

My visa was refused before. Can I apply again?

Yes. We first review the refusal reason and your profile, then help you reapply with better preparation.

How do I start?

Send the country, purpose of travel, expected date and a copy of your passport. Our team will review your case and explain the next steps.

What information do you need to book a ticket?

Departure city, destination, travel and return dates, number of passengers and names exactly as in the passport.

Can I change or cancel my ticket?

It depends on the airline rules and the fare you bought. We explain the conditions before you book.

Can I book a Haram-view room?

Yes, subject to availability.

Can you make a custom tour?

Yes, we prepare a tour around your budget, dates and preferences.

What is included in a tour package?

Depending on the package: flights, hotel, transport, sightseeing and other services.

Do you also arrange the visa?

Yes, we guide you on the visa for your destination, for example the UAE visit visa for Dubai.

Is Makkah–Madinah transport included in Umrah packages?

Selected packages include transport. Full details are given at booking.

Is travel insurance mandatory for a Schengen visa?

Yes, Schengen countries usually require insurance that meets a set standard.

How much does it cost?

Tell us the country, trip length and number of travellers and we will send the current price.

Do you offer group discounts?

Our team will share the current offers and discounts for group bookings.

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